Safety at Castmanor
Last updated: October 21, 2026
Need help right now? Go to the help linesOur promise
Castmanor is for adults, and everyone you meet here is an AI character. If we see signs that you are in danger or in pain, we show you where to get real help and keep things gentle. On a voice call the same help appears on your screen as soon as something alarming is said, even if the character has not noticed.
What we look for
Your messages in a chat are checked automatically for signs of self-harm, suicide, abuse and acute distress. On voice calls, the character is told to listen for the same signs, and an automatic check also reads the text of what you say.
We also look for lighter signs that you may be struggling, such as feeling cut off from other people, leaning on AI too much, losing touch with reality, trouble with eating or stopping medication.
This check is automatic, and it is not perfect. It can miss things, and it can flag a message by mistake. Please do not count on it: if you need help, you can use the help lines below at any time.
What happens when we see it
- The character answers with care, in its own voice, and does not escalate.
- A clear card with help lines appears in the chat.
- We turn off engagement features for you for a while. In chats and on voice calls, characters keep things gentle, with no hooks or cliffhangers, for 2 days after a crisis sign and for 1 day after a lighter sign.
- When you are away from the app, each character writes to you first at most once, with a gentle check-in, and sends no engagement nudges. This lasts 14 days after a crisis sign and 1 day after a lighter sign.
Where to get help now
If you are in immediate danger, call your local emergency number now.
Near you
988 Suicide & Crisis Lifeline (US)
All countries
| Country | Line | How to reach it |
|---|
| Australia | Lifeline | Call 13 11 14 or text 0477 13 11 14. |
|---|
| Brazil | CVV, Centro de Valorização da Vida (Brasil) | Ligue 188 ou converse em cvv.org.br. |
|---|
| Canada | 9-8-8 Suicide Crisis Helpline | Call or text 988. |
|---|
| France | 3114, numéro national de prévention du suicide | Appelez le 3114. |
|---|
| Germany | TelefonSeelsorge | Ruf 0800 111 0 111 oder 0800 111 0 222 an. |
|---|
| Hong Kong | 撒瑪利亞防止自殺會（香港） | 請致電 2389 2222。 |
|---|
| India | Tele-MANAS (टेली-मानस) | Call 14416 or 1-800-891-4416. (14416 या 1-800-891-4416 पर कॉल करें।) |
|---|
| Indonesia | Layanan SEJIWA | Hubungi 119 ekstensi 8. |
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| Ireland | Samaritans | Call 116 123, free, any time. |
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| Italy | Telefono Amico | Chiama lo 02 2327 2327. |
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| Japan | いのちの電話 | 0570-783-556 に電話してください。 |
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| Mexico | Línea de la Vida (México) | Llama al 800 911 2000. |
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| New Zealand | 1737, Need to talk? | Call or text 1737. |
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| Philippines | NCMH Crisis Hotline | Call 1553. |
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| Poland | Telefon zaufania | Zadzwoń pod 116 123. |
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| Portugal | SNS 24, aconselhamento psicológico (Portugal) | Ligue 808 24 24 24 e escolha a opção 4. |
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| South Korea | 자살예방상담전화 | 109에 전화하세요. |
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| Spain | Línea 024 (España) | Llama al 024. |
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| Taiwan | 安心專線（台灣） | 請撥打 1925。 |
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| Thailand | สายด่วนสุขภาพจิต | โทร 1323 |
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| United Kingdom | Samaritans (UK) | Call 116 123, free, any time. |
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| United States | 988 Suicide & Crisis Lifeline (US) | Call or text 988, or chat at 988lifeline.org. |
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Not sure which line to use, or yours is not listed? Find a crisis line in your country at findahelpline.com.
What we do not do
- We do not call anyone for you, and we do not send alerts about you to anyone.
- Characters are AI. They cannot call for help, see where you are or respond to an emergency.
- Castmanor is not a substitute for professional help. A character is not a doctor, therapist or counselor.
Other safety rules
- Adults only. We ask for your month and year of birth when you first arrive, and Castmanor is for people 18 and older (19 in South Korea). The next section says what we do if we think someone is younger.
- Everyone here is an AI character, and characters are built to say so when you ask. We also remind you at the start of your first chat each day, and again after about three hours of continuous use.
- No sexual content involving minors, or characters who are minors or are written to seem like minors. Characters are built to refuse it.
- No real people as characters. Characters are built to refuse to play one.
- No guilt or neediness when you say goodbye. A character may end on something to look forward to, but it is built not to make you feel bad for leaving.
- Dark stories are allowed, but in chats characters are built not to give real-world instructions to hurt people or break the law.
How we check that you are an adult
- When you arrive we ask for your month and year of birth. If the date makes you too young, we do not create an account.
- If you clearly say you are under 18, to a character or on a call, we close the account. If a message only hints at it, characters keep things platonic, they do not write first, and we ask you once to confirm your birth month and year. Once you do, as an adult, that ends at once, and otherwise it ends after 14 days.
- We delete the chats of a closed account after 30 days, and within about an hour if someone says they are under 13. The Privacy page has the details.
- Our systems make these decisions. If you think we got it wrong, write to us at support@castmanor.com and a person will look at your account.
Report a problem
If a character crosses a line, or something here worries you, write to us at hello@castmanor.com. Tell us what happened and, if you can, which character it was.
In a chat you can report a single message from its menu, and on any character's page or chat menu you can report the character, with a reason and an optional note. Our team reads every report. You can also hide a character: it is hidden only for you, and it will not message you first.